Course Overview

  • 1

    Welcome to the BSB50215 Diploma of Business

    • Student Details and Learning Needs Assessment

    • Induction Session: Diploma of Business

    • Are you eligible for credit transfer?

    • Recommended textbook

    • Statutory declaration

    • Are you ready to get started on your first unit?

  • 2

    Unit 1 | Manage personal work priorities and professional development

    • Managing your work priorities

    • Your job purpose

    • Your key result areas

    • Your measures of success

    • Investing your time effectively

    • Setting priorities

    • Investing your time efficiently

    • Research activity | Task management apps

    • Revision Quiz | Managing your work priorities

    • Research activity | Managing emails to remain productive

    • Establishing effective working relationships

    • Developing , maintaining and projecting professional competence

    • Adopting mindsets for success

    • Professional competence

    • Planning your career

    • Learning and Development

    • Revision Quiz | Developing, maintain and projecting professional competence

    • Research activity | Social media and email issues

    • Assessment for this unit

    • BSBWOR501 Assessment Tasks 1 to 3

    • BSBWOR501 Assessment Task 4 | Third Party Report

    • It's time to get this unit marked

  • 3

    Unit 2 | Lead communication in the workplace

    • Communicating with influence

    • Providing information and ideas

    • Communication methods

    • Mentoring others to assist them in achieving communication goals

    • Legislation that is relevant to workplace communication

    • Communicating in a culturally appropriate way

    • Communicating using appropriate language involving people with a disability

    • Web based communication for individuals with a disability: A beginner’s guide to accessible content

    • Communication challenges

    • Resolving conflicts and disagreements collaboratively

    • Revision Quiz | Communicating with influence

    • Communicating through written and spoken presentations

    • Preparing to write or speak - why, who, what

    • Organising your information

    • Writing clearly and professionally

    • Delivering oral presentations

    • Revision Quiz | Communicating through written and oral presentations

    • Learning Survey | Research activity

    • Communication protocols

    • Case Study | Australian Catholic University internal communication policy

    • Case Study | City of Casey, Victoria communication policy

    • Assessment for this unit

    • BSBXCM501 Assessment Tasks 1 to 2

    • BSBXCM501 Assessment Task 3 | Third Party Report

    • It's time to get this unit marked

  • 4

    Unit 3 | Manage meetings

    • Video | Leading and participating in meetings

    • Functions of meetings

    • Types of meetings

    • Clarify the objective of the meeting

    • Who to invite to a meeting

    • Group dynamics in a meeting

    • How to lead an effective meeting

    • Video | Effective Meetings - How to Lead Great Meetings

    • Textbook Activities

    • Revision Quiz | Leading and participating in meetings

    • Video | Organising meetings

    • Meeting terminology

    • Planning a meeting using a meeting checklist

    • Preparing and dispatching meeting documentation

    • Producing meeting agendas and minutes

    • Structure of meetings

    • Research activity | Incorporated associations meetings

    • Case Study | APEX meeting procedures

    • Case Study | Effective club meetings - a guide for the chairperson

    • Case Study | Effective and productive committee meetings

    • Assessment for this unit

    • BSBADM502 Assessment Tasks 1 to 3

    • BSBADM502 Assessment Task 4 | Third Party Report

    • It's time to get this unit marked

  • 5

    Unit 4 | Manage people performance

    • Human Resource Management

    • Human Resource Management legislation and regulatory requirements

    • Who is covered by the Fair Work system

    • Read this guide to the Fair Work Act

    • Awards & agreements

    • Research activity - are you covered by an award or registered agreement?

    • Training Session 1 | Planning your team's work

    • Planning your team’s work

    • Risk management

    • 4 steps to implementing a performance measurement system

    • Training Session 2 | Providing feedback on performance

    • Techniques and checklist for managing and improving performance of team members

    • View this template Performance Agreement

    • View this template Performance Review Discussion Plan

    • How not to conduct a performance review

    • Common performance issues

    • View this template Performance Improvement Plan

    • View this template Underperformance Meeting Plan

    • Training Session 3 | Termination of employment

    • Terminating employment

    • Warning and termination templates

    • Unfair dismissal

    • Assessment for this unit

    • BSBMGT502 Manage people performance Assessment Tasks 1 to 3

    • BSBMGT502 Manage people performance Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 6

    Unit 5 | Plan and implement administrative systems

    • Unit overview - Planning and implementing administrative systems

    • Developing an effective administrative system

    • Step 1: Identifying the requirements of an administrative system

    • Step 2: Identifying guidelines and options

    • Step 4: Implementing the new administrative system

    • Step 3: Selecting the system or supplier

    • Step 5: Monitoring the implemented administrative system

    • Case Study | Cash Vans

    • Research Activity | An effective administration system

    • Research Activity | How to Create Standard Operating Procedures (SOPs) for Your Company

    • Case Study Standard Operating Procedure Procedure - Incoming Telephone Calls

    • Case Study Standard Operating Procedure - Creating and Filing Paper Based Files

    • Case Study Standard Operating Procedure - Equipment Consumables

    • Case Study Standard Operating Procedure - Client Intake Process Flowchart

    • Standard Operating Procedure Template

    • Assessment for this unit

    • BSBADM504 Assessment Tasks 1 to 3

    • BSBADM504 Assessment Task 4 | Third Party Report

    • It's time to get this unit marked

  • 7

    Unit 6 | Facilitate continuous improvement

    • Unit overview - Facilitate continuous improvement

    • What is continuous improvement

    • Continuous improvement process: Kaizen

    • The Toyota way: Kaizen

    • Research activity - Kaizen activities in a small scale organisation

    • Continuous improvement process: Plan, Do, Check, Act (PDCA)

    • Continuous improvement process: Lean Six Sigma

    • Tools and techniques used in continuous improvement

    • Address sustainability requirements: Waste

    • Address sustainability requirements: Environmental Management Systems (EMS)

    • Address sustainability requirements: ISO 14001 - Environmental Management Systems

    • Research activity - Bluescope Steel sustainability approach

    • Research activity - Vision Australia sustainability approach

    • Research activity - Cocoa Cola sustainability approach

    • Research activity - Sustainability Victoria "our war on waste"

    • Research activity - UNSW sustainability approach

    • Knowledge Management Systems

    • Facilitating effective communications for continuous improvement

    • Leading your team to participate in continuous improvement processes

    • Research activity - brainstorming techniques

    • Developing effective mentoring and coaching processes to support continuous improvement processes

    • Revision Quiz | Continuous Improvement

    • Assessment for this unit

    • BSBMGT516 Facilitate Continuous Improvements Assessment Tasks 1 to 3

    • BSBMGT516 Facilitate Continuous Improvements Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 8

    Unit 7 | Undertake project work

    • Introduction to this unit

    • What is a project

    • Project management roles and responsibilities

    • How to define the project

    • How to plan the project

    • How to implement the project

    • How to finalise the project

    • Work Health and Safety requirements relating to specific industries and projects

    • Case Study | JD Hardie Youth Zone (JDYZ) Multipurpose Courts Project Management Plan

    • Assessment for this unit

    • BSBPMG522 Undertake Project Work Assessment Tasks 1 to 3

    • BSBPMG522 Undertake Project Work Task 4 Third Party Report

    • It's time to get this unit marked

  • 9

    Unit 8 | Manage Risk

    • Introduction to this unit

    • Risk management legislation

    • Risk management standards

    • Establish the risk management context

    • Case Study | Reserve Bank of Australia Risk Management Policy

    • Case Study | Reserve Bank of Australia Risk Appetite

    • Identify risks

    • Analyse and evaluate risks

    • Treat risks

    • Communicate and consult with stakeholders

    • Monitor and review the risk management plan

    • Case Study | University of Queensland Risk Management Framework

    • Case Study | AusNet Services Risk Management Policy Framework

    • Assessment for this unit

    • BSBRSK501 Manage Risk Assessment Tasks 1 to 3

    • BSBRSK501 Manage Risk Task 4 Third Party Report

    • It's time to get this unit marked

  • 10

    Steps to complete your course

    • Learner Questionnaire

    • Request your certificate