Course Overview
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1
Welcome to the BSB42015 Certificate IV in Leadership and Management
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FORM 1: Student Enrolment Agreement
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FORM 2: Student Details Form
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Induction Session: Certificate IV in Leadership and Management
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List of units in the Certificate IV in Leadership and Management
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Book in for the new student induction telephone session ( approximately 10 minutes)
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Completing your learning activities and assessment tasks
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Suggested textbook
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Statutory declaration
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Are you ready to get started on your first unit?
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2
Unit 1 | Communicate effectively as a workplace leader
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Introduction to this unit
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Three factors involved in communicating effectively
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Communication channels
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Effective communication characteristics
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Leadership communication responsibilities
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Overcoming communication barriers
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Case Study | Australian Public Service Commission
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Effective listening
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Build your active listening skills with reflective statements
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Verbal and non verbal communication
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A fun guide to nonverbal communication and body language
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Giving and receiving feedback
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Assessment for this unit
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Assessment Tasks 1 to 3 BSBLDR401 Communicate effectively as a workplace leader
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Assessment Task 4 Third Party Report BSBLDR401 Communicate effectively as a workplace leader
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It's time to get this unit marked
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3
Unit 2 | Lead a diverse workforce
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Introduction to this unit
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The benefits of a diverse and inclusive workplace
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How cultural diversity can be good for business
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Aboriginal and Torres Strait Islander peoples
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Culturally and linguistically diverse people (CALD)
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People with disability
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Mature aged people
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Gender equity
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LGBTIQ+
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Inclusion and diversity in the workplace: Heidi’s story
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Inclusion and diversity in the workplace: Ben’s story
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Inclusion and diversity in the workplace: Kadir’s story
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Inclusion and diversity in the workplace: Roger’s story
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Inclusion and diversity in the workplace: Joanne’s story
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Case Study: Department of Natural Resources, Mines and Energy (DNRME)
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Case Study: Family Safety Victoria
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Inclusion starts with I
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Case Study | Department of Education and Training Workplace Diversity and Inclusion Strategy
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Barriers to inclusive engagement of individuals
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Unconscious biases
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Types of discrimination
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Unlawful discrimination
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Which laws apply to my workplace
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Minimise the risk of discrimination occurring in your workplace:
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Case Study | Suncorp Equal Employment Opportunity and Diversity Policy
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Leading and managing diverse employess
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Developing work plans in line with the diversity context of your workplace
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Assessment for this unit
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Assessment Tasks 1 to 3 BSBLDR404 Lead a diverse workforce
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Assessment Task 4 Third Party Report BSBLDR404 Lead a diverse workforce
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It's time to get this unit marked
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4
Unit 3 | Lead effective workplace relationships
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Introduction to this unit
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Nurture effective working relationships
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Working effectively with people from different cultures and social backgrounds | Integrity, respect and empathy
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Working effectively with people who have different personality styles
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Research Activity | DiSC Personality Styles
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5 components of trust
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Techniques for building trust
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The impact of legislation and organisational policies on workplace relationships
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Develop and maintain networks and relationships
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Effective communication - gathering good information
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Effective communication - giving good information
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Managing workplace difficulties
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Resolving workplace conflict
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Coaching and mentoring
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Reflective practice - developing your leadership skills
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Assessment for this unit
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Assessment Tasks 1 to 3 BSBLDR402 Lead effective workplace relationships
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Assessment Task 4 Third Party Report BSBLDR402 Lead effective workplace relationships
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It's time to get this unit marked
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5
Unit 4 | Lead team effectiveness
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Audiovisual presentation
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Group dynamics and processes
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Leadership styles
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Assigning work
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Establishing priorities and goals
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Delegating work
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Unlocking productivity and innovation
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Identifying performance and productivity problems
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Understanding motivation
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Negotiating persuasively
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Performance based feedback
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Team purpose and performance plans
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Assessment for this unit
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Assessment Tasks 1 to 3 BSBLDR403 Lead team effectiveness
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Assessment Task 4 Third Party Report BSBLDR403 Lead team effectiveness
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It's time to get this unit marked
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6
Unit 5 | Show leadership in the workplace
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Introduction to this unit
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Values and standards
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Case Study | Australian Federal Police Values and Standards
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Case Study | Victorian Public Sector Commission Values and Standards
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Case Study | CSR Code of Business Conduct and Ethics
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Developing a Team Value Statement
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Team norms
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Revisiting group dynamics and processes
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Revisiting effective communication - giving good information
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Risk-based decision making to determine preferred course/s of action
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Revisiting feedback processes
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Leadership: a definition
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Revisiting reflective practice - developing your leadership skills
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Assessment for this unit
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Assessment Tasks 1 to 3 BSBMGT401 Show leadership in the workplace
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Assessment Task 4 Third Party Report BSBMGT401 Show leadership in the workplace
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It's time to get this unit marked
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7
Unit 6 | Manage meetings
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Introduction to this unit
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Types of meetings
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Functions of meetings
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Clarify the objective of the meeting
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Who to invite to a meeting
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Group dynamics in a meeting
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How to lead an effective meeting
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Effective Meetings - How to Lead Great Meetings
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Meeting terminology
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Planning a meeting using a meeting checklist
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Producing meeting agendas and minutes
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Preparing and dispatching meeting documentation
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Structure of meetings
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Research activity | Incorporated associations meetings
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Case Study | APEX meeting procedures
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Case Study | Effective club meetings - a guide for the chairperson
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Case Study | Effective and productive committee meetings
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Assessment for this unit
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BSBADM502 Manage Meetings Assessment Tasks 1 to 3
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BSBADM502 Manage Meetings Assessment Task 4 Third Party Report
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It's time to get this unit marked
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8
Unit 7 | Develop teams and individuals
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Introduction to this unit
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Research activity | Developing a learning mindset
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Identifying learning and development needs
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Deciding on the learning method
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The Honey and Mumford learning styles model
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Facilitation techniques based on learning style models
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Coaching and mentoring
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Revisiting performance based feedback
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Evaluating learning and development activities
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Case Study | Bethany Kindergarten Services, Professional Development Policy
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Case Study | Asia Pacific International College, Staff Training and Development Policy
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Case Study | Employee Development, Department of Education and Training
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Assessment for this unit
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BSBLED401 Develop teams and individuals Assessment Tasks 1 to 3
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BSBLED401 Develop teams and individuals Assessment Task 4 Third Party Report
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It's time to get this unit marked
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Unit 8 | Develop work priorities
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Introduction to this unit
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Establishing your work priorities
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Effective scheduling and task management
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Research activity | Task management apps
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Managing your career and professional development
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Revisiting the Honey and Mumford learning styles model
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Evaluating your performance and identifying your learning and development needs
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Seeking feedback on your own work performance
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Assessment for this unit
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BSBWOR404 Develop work priorities Assessment Tasks 1 to 3
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BSBWOR404 Develop work priorities Assessment Task 4 Third Party Report
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It's time to get this unit marked
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10
Unit 9 | Implement operational plan
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Introduction to this unit
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Understanding the context of operational plans
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Preparing operational plans
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Developing protective plans
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Identifying the resource requirements for the operational plan
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Case Study | Operational Planning ToolKit, Department of the Premier and Cabinet
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Recruiting and inducting people resources for the operational plan
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View this Induction Checklist template
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Video | Induction to the South Australian Public Sector
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Case Study | Induction to the South Australian Public Sector
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Revisiting coaching and mentoring
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Revisiting performance based feedback
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Monitoring the operational plan
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Common monitoring tools and methods
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Assessment for this unit
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BSBMGT402 Implement operational plan - Assessment Tasks 1 to 3
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BSBMGT402 Implement operational plan - Assessment Task 4 Third Party Report
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It's time to get this unit marked
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11
Unit 10 | Implement continuous improvement
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Unit overview - Implement continuous improvement
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What is continuous improvement
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Continuous improvement processes
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The Toyota way: Kaizen
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Benchmarking
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The relationship between change management and continuous improvement
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Leading your team to participate in continuous improvement processes
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Preparing a continuous improvement plan
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Revisiting common planning and monitoring tools and techniques
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Monitoring the continuous improvement plan
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The need for coaching and mentoring to support continuous improvement
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Assessment for this unit
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BSBMGT403 Implement continuous improvement - Assessment Tasks 1 to 3
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BSBMGT403 Implement continuous improvement - Assessment Task 4 Third Party Report
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It's time to get this unit marked
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12
Unit 11 | Undertake project work
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Introduction to this unit
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What is a project
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Project management roles and responsibilities
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How to define the project
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How to plan the project
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How to implement the project
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How to finalise the project
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Work Health and Safety requirements relating to specific industries and projects
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Case Study | JD Hardie Youth Zone (JDYZ) Multipurpose Courts Project Management Plan
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Assessment for this unit
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BSBPMG522 Undertake Project Work Assessment Tasks 1 to 3
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BSBPMG522 Undertake Project Work Task 4 Third Party Report
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It's time to get this unit marked
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13
Unit 12 | Identify risk and apply risk management processes
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Introduction to this unit
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Risk management legislation and regulatory requirements
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Risk terminology
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Three faces of risk
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Risk management standards
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The relationship between risk managements and audits
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Risk management policies and plans
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Identify risks
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risk-management-guide-for-small-to-medium-businesses
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Analyse and evaluate risks
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Treat risks
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Communicate and consult with stakeholders
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Monitor and review the risk management plan
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Assessment for this unit BSBRSK401 Identify risk and apply risk management processes
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Upload your completed assessment tasks for the unit BSBRSK401 Identify risk and apply risk management processes
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It's time to get this unit marked
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14
Steps to complete your course
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Learner Questionnaire
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Request your certification documentation
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