Course Overview

  • 1

    Welcome to the BSB42015 Certificate IV in Leadership and Management

    • FORM 1: Student Enrolment Agreement

    • FORM 2: Student Details Form

    • Induction Session: Certificate IV in Leadership and Management

    • List of units in the Certificate IV in Leadership and Management

    • Are you eligible for credit transfer?

    • Completing your learning activities and assessment tasks

    • Suggested textbook

    • Statutory declaration

    • Are you ready to get started on your first unit?

  • 2

    Unit 1 | Communicate effectively as a workplace leader

    • Introduction to this unit

    • Three factors involved in communicating effectively

    • Communication channels

    • Effective communication characteristics

    • Leadership communication responsibilities

    • Overcoming communication barriers

    • Case Study | Australian Public Service Commission

    • Effective listening

    • Build your active listening skills with reflective statements

    • Verbal and non verbal communication

    • A fun guide to nonverbal communication and body language

    • Giving and receiving feedback

    • Assessment for this unit

    • Assessment Tasks 1 to 3 BSBLDR401 Communicate effectively as a workplace leader

    • Assessment Task 4 Third Party Report BSBLDR401 Communicate effectively as a workplace leader

    • It's time to get this unit marked

  • 3

    Unit 2 | Lead a diverse workforce

    • Introduction to this unit

    • The benefits of a diverse and inclusive workplace

    • How cultural diversity can be good for business

    • Aboriginal and Torres Strait Islander peoples

    • Culturally and linguistically diverse people (CALD)

    • People with disability

    • Mature aged people

    • Gender equity

    • LGBTIQ+

    • Inclusion and diversity in the workplace: Heidi’s story

    • Inclusion and diversity in the workplace: Ben’s story

    • Inclusion and diversity in the workplace: Kadir’s story

    • Inclusion and diversity in the workplace: Roger’s story

    • Inclusion and diversity in the workplace: Joanne’s story

    • Case Study: Department of Natural Resources, Mines and Energy (DNRME)

    • Case Study: Family Safety Victoria

    • Inclusion starts with I

    • Case Study | Department of Education and Training Workplace Diversity and Inclusion Strategy

    • Barriers to inclusive engagement of individuals

    • Unconscious biases

    • Types of discrimination

    • Unlawful discrimination

    • Which laws apply to my workplace

    • Minimise the risk of discrimination occurring in your workplace:

    • Case Study | Suncorp Equal Employment Opportunity and Diversity Policy

    • Leading and managing diverse employess

    • Developing work plans in line with the diversity context of your workplace

    • Assessment for this unit

    • Assessment Tasks 1 to 3 BSBLDR404 Lead a diverse workforce

    • Assessment Task 4 Third Party Report BSBLDR404 Lead a diverse workforce

    • It's time to get this unit marked

  • 4

    Unit 3 | Lead effective workplace relationships

    • Introduction to this unit

    • Nurture effective working relationships

    • Working effectively with people from different cultures and social backgrounds | Integrity, respect and empathy

    • Working effectively with people who have different personality styles

    • Research Activity | DiSC Personality Styles

    • 5 components of trust

    • Techniques for building trust

    • The impact of legislation and organisational policies on workplace relationships

    • Develop and maintain networks and relationships

    • Effective communication - gathering good information

    • Effective communication - giving good information

    • Managing workplace difficulties

    • Resolving workplace conflict

    • Coaching and mentoring

    • Reflective practice - developing your leadership skills

    • Assessment for this unit

    • Assessment Tasks 1 to 3 BSBLDR402 Lead effective workplace relationships

    • Assessment Task 4 Third Party Report BSBLDR402 Lead effective workplace relationships

    • It's time to get this unit marked

  • 5

    Unit 4 | Lead team effectiveness

    • Audiovisual presentation

    • Group dynamics and processes

    • Leadership styles

    • Assigning work

    • Establishing priorities and goals

    • Delegating work

    • Unlocking productivity and innovation

    • Identifying performance and productivity problems

    • Understanding motivation

    • Negotiating persuasively

    • Performance based feedback

    • Team purpose and performance plans

    • Assessment for this unit

    • Assessment Tasks 1 to 3 BSBLDR403 Lead team effectiveness

    • Assessment Task 4 Third Party Report BSBLDR403 Lead team effectiveness

    • It's time to get this unit marked

  • 6

    Unit 5 | Show leadership in the workplace

    • Introduction to this unit

    • Values and standards

    • Case Study | Australian Federal Police Values and Standards

    • Case Study | Victorian Public Sector Commission Values and Standards

    • Case Study | CSR Code of Business Conduct and Ethics

    • Developing a Team Value Statement

    • Team norms

    • Revisiting group dynamics and processes

    • Revisiting effective communication - giving good information

    • Risk-based decision making to determine preferred course/s of action

    • Revisiting feedback processes

    • Leadership: a definition

    • Revisiting reflective practice - developing your leadership skills

    • Assessment for this unit

    • Assessment Tasks 1 to 3 BSBMGT401 Show leadership in the workplace

    • Assessment Task 4 Third Party Report BSBMGT401 Show leadership in the workplace

    • It's time to get this unit marked

  • 7

    Unit 6 | Manage meetings

    • Introduction to this unit

    • Types of meetings

    • Functions of meetings

    • Clarify the objective of the meeting

    • Who to invite to a meeting

    • Group dynamics in a meeting

    • How to lead an effective meeting

    • Effective Meetings - How to Lead Great Meetings

    • Meeting terminology

    • Planning a meeting using a meeting checklist

    • Producing meeting agendas and minutes

    • Preparing and dispatching meeting documentation

    • Structure of meetings

    • Research activity | Incorporated associations meetings

    • Case Study | APEX meeting procedures

    • Case Study | Effective club meetings - a guide for the chairperson

    • Case Study | Effective and productive committee meetings

    • Assessment for this unit

    • BSBADM502 Manage Meetings Assessment Tasks 1 to 3

    • BSBADM502 Manage Meetings Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 8

    Unit 7 | Develop teams and individuals

    • Introduction to this unit

    • Research activity | Developing a learning mindset

    • Identifying learning and development needs

    • Deciding on the learning method

    • The Honey and Mumford learning styles model

    • Facilitation techniques based on learning style models

    • Coaching and mentoring

    • Revisiting performance based feedback

    • Evaluating learning and development activities

    • Case Study | Bethany Kindergarten Services, Professional Development Policy

    • Case Study | Asia Pacific International College, Staff Training and Development Policy

    • Case Study | Employee Development, Department of Education and Training

    • Assessment for this unit

    • BSBLED401 Develop teams and individuals Assessment Tasks 1 to 3

    • BSBLED401 Develop teams and individuals Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 9

    Unit 8 | Develop work priorities

    • Introduction to this unit

    • Establishing your work priorities

    • Effective scheduling and task management

    • Research activity | Task management apps

    • Managing your career and professional development

    • Revisiting the Honey and Mumford learning styles model

    • Evaluating your performance and identifying your learning and development needs

    • Seeking feedback on your own work performance

    • Assessment for this unit

    • BSBWOR404 Develop work priorities Assessment Tasks 1 to 3

    • BSBWOR404 Develop work priorities Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 10

    Unit 9 | Implement operational plan

    • Introduction to this unit

    • Understanding the context of operational plans

    • Preparing operational plans

    • Developing protective plans

    • Identifying the resource requirements for the operational plan

    • Case Study | Operational Planning ToolKit, Department of the Premier and Cabinet

    • Recruiting and inducting people resources for the operational plan

    • View this Induction Checklist template

    • Video | Induction to the South Australian Public Sector

    • Case Study | Induction to the South Australian Public Sector

    • Revisiting coaching and mentoring

    • Revisiting performance based feedback

    • Monitoring the operational plan

    • Common monitoring tools and methods

    • Assessment for this unit

    • BSBMGT402 Implement operational plan - Assessment Tasks 1 to 3

    • BSBMGT402 Implement operational plan - Assessment Task 4 Third Party Report

    • It's time to get this unit marked

  • 11

    Unit 10 | Implement continuous improvement

    • Please contact your trainer to release this unit to your learning portal.

    • Unit overview - Implement continuous improvement

    • The Toyota way: Kaizen